Gagne's Nine Levels of Learning model gives trainers and educators a
checklist to use before they engage in teaching or training activities.
- Level 1: Gaining Attention (Reception)
- Apply: Gain attention by raising the volume of
your voice, gesturing, showing a short video on the topic of
instruction, or using any other event that brings the period of "waiting
for the lesson to start" to an end.
- Level 2: Informing Learners of the Objective (Expectancy)
- Apply: Explain to your team what they will have
learnt by the end of the session. Then, explain how their learning is
going to benefit them, and the organization.
- Level 3: Stimulating Recall of Prior Learning (Retrieval)
- Apply: Review any previous learning that you've
done with your team, and apply it to what they're learning now. Then make connections between what they are learning, and their
previous learning.
- Level 4: Presenting the Stimulus (Selective Perception)
- Apply: Organize your information in a logical and
easy-to-understand manner.
- Level 5: Providing Learning Guidance (Semantic Encoding)
- Level 6: Eliciting Performance (Responding)
- Apply: If you've taught a new process or skill, ask your people to demonstrate how to use it (role-playing exercises can be useful for this).
- Level 7: Providing Feedback (Reinforcement)
- Apply: Imagine that you've taught your team a new
technique for handling difficult customers. Your feedback
and tips point out their mistakes so that they can correct them.
- Level 8: Assessing Performance (Retrieval)
- Apply: Tests, short questionnaires, or even essays can be good ways of testing your team's new knowledge.
- Level 9: Enhancing Retention and Transfer (Generalization)
- Apply: Repeated practice is the best way to
ensure that people retain information and use it effectively.
